Customer Retention MP3
Category: Salespeople, Sales Leaders and Business Owners
Improved customer retention leads to recurring revenue and profitability. Everyone intuitively knows it costs a lot less to keep an existing customer than to get a new customer. Our research shows that it costs as much as 9 times more to get a customer than it does to retain a customer! In this module you’ll learn the 11 Secrets to Keeping Customers, what to do when a problem and/or mistake arises as well as introduce you to the concepts of Loyalty and Joint Venture Marketing.
Duration - 24 minutes